Service partner
Do work for clients BlockWill assigns, request documents, submit completed work for review, delegate to a team, and message BlockWill.
A service partner does work for clients that BlockWill assigns, then submits it for review and gets paid by BlockWill.
Overview
The service Overview adds performance KPIs on top of any reseller stats:
- Total Earned and Pending Fees: paid and awaiting-payout service fees.
- Assigned Clients: active assignments.
- Active Services: services you offer.
- Earnings Over Time: monthly paid vs pending fees.
- Client Work Status: a breakdown (for example NOT_STARTED vs Started) across your clients.
Clients
When you have both flows, the Clients page has Service Clients and Reseller Clients tabs. The service list shows each client's Service, KYC Status, Documents, Activity, and Work Status, with a Set status action per row. Click a row to open the client.
Client detail
The client page header shows KYC, Services, Assigned date, a Work status selector, and a Delegated to selector (to hand the client to a team member). Below are tabs: Documents, Submissions, Drafting, Client messages, Internal notes.
To request documents from a client
On the Documents tab, click Request Documents.
Pick an Expiry Period (30M, 1D, 1W, or 30D).
Add one or more Required Items: a Label (for example "ID Card"), an optional description, and how they should respond (Document upload, Written answer, or Either). Toggle Required per item. Use Add Custom Item for more.
Click Send Request.
Submissions
Submissions are how you send completed client work to BlockWill for review. The page shows Total Submissions, Pending Review, and Approved counts, then the list. A new account shows an empty state.
To create a submission
Click New Submission (or start one from a client's page).
Select a client from the dropdown.
Click Continue and complete the submission for review.
Service Catalog
The catalog works the same as the reseller version, but the fee is what BlockWill pays you when a client is assigned to that service. Add services with Add Service (Name, Description, Flat Fee, Currency).
Team
Invite colleagues and delegate specific clients to them. Your team is internal. Clients and BlockWill admins cannot see it.
Each team member row shows how many clients are delegated to them and their status.
To invite a member
Click Invite Member.
Enter their details and send the invite. They accept via an emailed link, then appear as Active.
Delegate clients to a member from a client's Delegated to selector on the client detail page. Members only ever see clients you delegate.
Messages
Message BlockWill about specific clients or in the General channel. Pick a client (or General) on the left, type in the composer, and attach files (PDF, images, Word, Excel, up to 25 MB).
These messages are with BlockWill only. They are never shared with the client.
